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meet my motherfuckin' motherfuckin

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WTF. [Jun. 5th, 2009|01:03 pm]
meet my motherfuckin' motherfuckin
[i feel |blahblah]

I have a credit card account that I pay online every single month... it's been closed for a few years now (yes, it's taking me a long time to pay it off) & I have still had online access. I tried to log on today & I suddenly don't have access anymore. I called up to find out what the heck was the problem & encountered this.

Rep: Once your account is closed, you no longer have online access.
Me: But the account's been closed for years, & I made an online payment last week.
Rep: Once your account is closed, you no longer have online access.
Me: Okay.. why?
Rep: I'm sorry ma'am, but once the account is closed, you no longer have online access.
Me: Okay... that's not what I asked.. I asked why the company has made that change.
Rep: Once the account is closed, you no longer have online access.

WTF? I started to get really pissed because she was just saying the same thing over & over, then started telling me to stop being rude, yelling, & talking over her. She kept interrupting me to say the same thing over & over!! Finally I said "That is not really an answer to my question. Listen to this: 'Why did you change it?' 'Once it's closed, you don't have access.' Does that sound like an answer to that question? It's not. My question is why did this change?"

I finally had to transfer to a supervisor to complain because she was pissing me off so bad. If you don't know the damn answer, just say so. I wanted to know why they chose to inconvenience customers who still owe them money every month by making it so that I can't review my account online or make payments online. I don't want to have to send checks or go through a phone system. It's inconvenient & I just wanted to know the reason. What the heck is so hard about that?

I got off the phone & tried to log in to my account again, & it worked 0____o

My burns feel a ton better after putting that stuff on them. Now all I can think about is the weight I'm gaining having not been to the gym in over a week. I guess I went to pole class on Monday but I didn't do much. I don't want to over-exert myself & make my arm swell up again, but still. Frustrating. Feel like blob. Urrrghghh.

[ETA] Why do I get these calls? I just got a call that when I picked up said "This is Card Services. Please call us back at (number)." And that's it. I get these calls from time to time and never call back. So, I did. It was Bank of America. I do have a card with them, but it's not overdue or past due or over limit, & I actually have automated monthly payments set up through February 2010. The guy said he didn't know why they were calling me. Uh, okay so, can you cut it out?

I also keep getting calls from the number 1-000-0000-000. Anyone know WTF that is all about?

[User Picture]From: the_lost_collar
2009-06-05 07:38 pm (UTC)
Man I get those calls too, though usually it is because something is overdue. It's really annoying, though. If you really want me, don't send an automated call!!
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[User Picture]From: antisocialite
2009-06-05 08:31 pm (UTC)
When I get calls from 0000000000 it's coming from the federal government, but that makes sense for me. I'd guess it's some company that doesn't really have a "main number" and so they disguise where the call is coming from so you can't call it back.
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[User Picture]From: feverish
2009-06-05 11:37 pm (UTC)
Even when I answer these calls there is no one there! It just clicks immediately & goes dead.
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From: ex_introspi
2009-06-05 11:02 pm (UTC)
I want to know when it will be technologically possible to physically reach through the phone and throttle the person on the other end.
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[User Picture]From: timk622
2009-06-06 12:00 pm (UTC)
I have gotten calls from 00000000 and 00123456 that are from Skype...though I think you can program most corporate phone systems to show whatever "outgoing" number you want
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[User Picture]From: albert_gator
2009-06-06 03:35 pm (UTC)
i'm pretty sure that's supposed to be a scam of some sort dude, i've gotten those calls too it's just phishing. Did you give them a card #?
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[User Picture]From: feverish
2009-06-07 03:53 pm (UTC)
No, I called back & said "Why am I getting a call from this number" and they asked for my name and stuff and said it was Bank of America. They were able to see my account history & my payments that were set up... IDK. I don't HAVE an account number to give for that account since I don't physically have the credit card associated with it.
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